How can I cancel/change my order?

Updated 3 weeks ago by Cody

Our warehouse crew is working around the clock to get your order shipped ASAP! Hit us up as fast you can via live chat (during business hours M-F 9 am-5 pm MST), through Facebook messenger, or shoot us an email(customerservice@shinesty.com). We don’t have a huge time window to make this happen though!

Luckily for you, if the package does ship before we're able to make the change, we have free returns and exchanges for all US orders via our return center

ANY CHANGE TO A SHIPPING ADDRESS OR ORDER MAY DELAY SHIP TIMES UP TO 48 HOURS OR TWO BUSINESS DAYS. 

Be sure to have the following information ready:

  • Order number
  • Middle Name
  • Your favorite frosty beverage
  • The name of your unborn child
  • The last place you went on vacation
If you only have one thing from the list above, just make sure it's your order number. 
Cancel it


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