My gift card isn't working, please help!

Updated 2 months ago by Forrest

We're very, very sorry to hear you're having trouble getting the gift card to go through.

Here's some troubleshooting steps:

  1. Make sure there's no discount code already applied during check out. If there is one applied, decide which of the two codes you want to use for your order.
  2. Make sure the card is still valid. If you used all your hard-earned cash up on a different order, then it won't work. 
You can always reach out to Customer Service at any time by emailing us your question to: customerservice@shinesty.com 


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