My order didn't go through but I still got charged. Where's my Scrilla?

Updated 6 months ago by Forrest

In these cases, most banks will still allow the purchase to go through, setting the funds for the purchase amount aside, despite the order not actually being confirmed in our system.

Shopify, our processing company, will always decline a transaction that fails an address or CVV check. Shopify will not collect the funds that your bank have designated as pending. Your bank will release the funds to you at a later date per their policy.

This can often take up to 10 business days.
If you have any questions we're here to help, we know this can get most people a bit sweaty. Email us as customerservice@shinesty.com.


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