What's your return/exchange policy?

Updated 2 months ago by Forrest

Domestic Returns and Exchanges

Free exchanges and returns for all US orders!

In order for a return to be good to go, they’ve gotta meet the following:

  1. Merchandise must be postmarked within 30 days of it arriving to our warehouse
  2. Merchandise must be unworn, unwashed, unaltered
  3. Merchandise must have all tags, including Shinesty hangtags attached
  4. All suit returns must include the original suit box in its original condition, without labels.

Exchanges: We offer free exchanges for all orders placed and shipped within the US. Exchanges can take up to 2 weeks to be processed and resent, including shipping times.
Returning a Gift: All gift orders returned are refunded in store credit. We’ll issue a Shinesty credit for the amount of the returned item(s), or we can credit the purchaser’s original form of payment. Hit us up by emailing customerservice@shinesty.com for more details.
Swimwear: You can currently return swimwear for store credit.  If you’re returning swimwear, here are some extra guidelines:
  1. Swimwear must be unworn, unaltered, and have their hygienic liner intact (where applicable)
  2. Exchanging Bikinis: You can exchange sizes of tops or bottom
  3. Returning Bikinis: both top and bottom of the same bikini must be returned for it to be refunded

If you need something faster, we recommend placing a new order and processing the exchange as a return instead.

Items Ineligible for Refund/Store Credit

·      Underwear (naughty bits and all)

·      Solo bikini tops, or solo bikini bottoms

·      Damaged/Worn Items

·      Returns received after 30 days

·      Free gifts or promotion items with retail value

·      New items with missing/damaged packaging

·      Shipping charges, except in cases where we made a mistake

·      Import or VAT charges

So, how do I start my Return or Exchange?

Returns & Exchanges Portal

New and Improved Return Center.

Don't know how to tell if your order is Subscription or Non-Subscription?

If there is a subscription product in your order (Boxers, Thong, Cheeky, Couple's Matching etc.) it's a subscription order.

If you just picked up a suit or any other product that doesn't ship regularly, it's a Non-Subscription order.

INTERNATIONAL RETURNS

We ship all international orders DDP (delivered duty paid) so you don't get any hidden fees when you receive the package. You pay one price, one time. 

We’re currently unable to provide return labels to international customers. Exchanges are also not accepted for international customers.

If you wish to send your order back, use the address below:

 

Shinesty Exchange Center

ATTN: Returns

5755 Washington St, Unit B

Denver, CO USA 80216

You are responsible for all applicable costs for returning your international order.

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