What's your return/exchange policy?
- Domestic Returns and Exchanges
- Items Ineligible for Refund/Store Credit
- So, how do I start my Return or Exchange?
- For subscription orders: Grab your order number and the email address on the order, and click the link below!
- Returns & Exchanges Portal
- For non-subscription orders: Grab your order number and shipping Zip Code and visit our new returns center by clicking the link below!
- New and Improved Return Center.
- INTERNATIONAL RETURNS
Domestic Returns and Exchanges
Free exchanges and returns for all US orders!
In order for a return to be good to go, they’ve gotta meet the following:
- Merchandise must be postmarked within 30 days of it arriving to our warehouse
- Merchandise must be unworn, unwashed, unaltered
- Merchandise must have all tags, including Shinesty hangtags attached
- All suit returns must include the original suit box in its original condition, without labels.
- Swimwear must be unworn, unaltered, and have their hygienic liner intact (where applicable)
- Exchanging Bikinis: You can exchange sizes of tops or bottom
- Returning Bikinis: both top and bottom of the same bikini must be returned for it to be refunded
Items Ineligible for Refund/Store Credit
· Underwear (naughty bits and all)
· Solo bikini tops, or solo bikini bottoms
· Damaged/Worn Items
· Returns received after 30 days
· Free gifts or promotion items with retail value
· New items with missing/damaged packaging
· Shipping charges, except in cases where we made a mistake
· Import or VAT charges
So, how do I start my Return or Exchange?
For subscription orders: Grab your order number and the email address on the order, and click the link below!
For non-subscription orders: Grab your order number and shipping Zip Code and visit our new returns center by clicking the link below!
If there is a subscription product in your order (Boxers, Thong, Cheeky, Couple's Matching etc.) it's a subscription order.
If you just picked up a suit or any other product that doesn't ship regularly, it's a Non-Subscription order.
We ship all international orders DDP (delivered duty paid) so you don't get any hidden fees when you receive the package. You pay one price, one time.
We’re currently unable to provide return labels to international customers. Exchanges are also not accepted for international customers.
If you wish to send your order back, use the address below:
Shinesty Exchange Center
5755 Washington St, Unit B
Denver, CO USA 80216