Contact Information

Updated 1 hour ago by Alexa

Contact Us

Customer Experience Team

Customer Service hours of operation are 10AM - 5PM MST(Mountain Time) seven days a week.

Consider us the "Ask Jeeves" of underwear. Have questions about how a subscription works? The perks of being a subscriber? Want to know where your next order is? Perhaps you're looking for a show recommendation on what to binge watch on your next day off.

Send us an email as customerservice@shinesty.com with your order number, first and last name and any additional information you think would be helpful.

Call us at  888-294-9883 and leave a message at the beep if needed with your name, email address, order number and how we can help.

Press Inquiries

Email us at presshere@shinesty.com (heads up, this is different than the customer experience email).


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