How do I file a claim for a lost package?
Check your tracking information to see which shipping company has your order. Once you've identified the culprit check out the links below for where to go next.
For UPS claims click here
For USPS claims click here
For FedEx claims click here.
Once you've successfully filed your claim snap a screenshot and shoot us an email at customerservice@shinesty.com so we can help get you squared away.
We're unable to reship or refund orders that were sent to the incorrect address entered at checkout.
