Check out our Chat Help Desk for recommended articles. Still have questions? Submit a chat ticket and one of our agents will reach out via email with answers.

Still have questions? Go ahead and shoot us an email with your order number, inquiry and any additional information and we'll have you squared away in no time.

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Shinesty

Shinesty Help Center

We offer customers $10 off their first order over $30 when they sign up to receive our marketing texts. Simply text "Shinesty" to  81960 to join.

Do you have a discount for first time customers?

"How do I login to my account?"

If you're on mobile click the hamburger menu in the top left corner of your screen, if you're on desktop you'll select the little dude icon in the top right, or click here.

 

Mobile Hamburger Menu
 


Desktop Little Dude Icon

On Mobile - Click Log In To Account

 


If you've previously registered your account simply log in. If this is your first time logging in, click the register link.

 


From here, you can create your account using the email address that you used to place your order. This will give you access to your order history, payment preferences, and full access to monitor your subscription.

How do I login or register my account? 

If you're on a mobile device, click on "show order summary."

 
On a computer, the discount box will look like this.

 

One discount code or gift card can be used per order. Discount codes cannot be applied to recurring subscription orders.

How do I plug in my discount code or gift card?

Items are eligible for return if:
Postmarked within 30 days of its marked delivery date
Unworn, unwashed, unaltered
Have all tags, including Shinesty hangtags attached
Note: All underwear being returned will receive store credit even if they are unworn and in the packaging. (We have to do this for sanitary reasons.)

Items are ineligible for return if:
Damaged/Worn Items
The hygenic liner has been removed from swimwear
Returns received after 30 days of being marked as delivered
Free gifts or promotional items are not refundable for retail value or exchangeable 
New items with missing/damaged packaging
Shipping charges and insurance
Import or VAT charges
Mystery items are unable to be returned or exchanged
For a more detailed breakdown of our policy, additional information on international returns or to start a return check out our Exchange and Return Center.

What is your return and exchange policy? 

You can easily track your order by activating your email address and signing into your account here or simply by going back and clicking on the button "Track and Manage my order". It's a hassle-free process, you just need to provide the email address used while placing the order.

Alternatively, if you have the order tracking number at hand, you can access your order tracking by referring to the order confirmation email that was sent to you.

Help me pick a pair

Do you have a discount for first time customers?

How do I login or register my account?

How do I plug in my discount code or gift card?

What is your return and exchange policy?

How can I track my order?

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