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Still have questions? Go ahead and shoot us an email with your order number, inquiry and any additional information and we'll have you squared away in no time.

Hours: Monday - Sunday 10:00 AM - 05:00 PM MST

Shinesty

Hey there, 

Here's a little information about our subscription service as well as some of the perks of being a subscriber. 

How often will I receive a pair? 
▶️ Monthly: Get 1 pair per month and save up to 35%
▶️ Quarterly*: Get 3 pairs every 3 months and save up to 46% 
▶️ Annual: Pre pay for 1 year and get a pair once per month and save up to 52%

What are the perks?  
▶️ Get up to 35% off 9+ different styles of his and hers underwear with free shipping! 
▶️ Pause, modify or swap your pairs out anytime you like. All you have to do is login to your account. Need an extra set of eyes? Shoot us an email and one of our agents would be more than happy to make sure your account is upto your liking. 

Click here for more information on how to get your subscription started, available sizes and styles and enjoy those sweet savings. 

*Not available in all styles

How does your subscription service work?

We offer customers $10 off their first order over $30 when they sign up to receive our marketing texts. Simply text "Shinesty" to  81960 to join.

Do you have a discount for first time customers?

Well hello! 

We love a savvy shopper. Here are some ways you can snag the pairs you love and save a little too. 

▶️ Subscribe and save and get upto 35% off your subscription shipments 
▶️ Build a pack the more pairs you pick the more you save  
▶️ Refer a friend and they'll get 20% off their first order and you'll get $10 off after they complete their purchase.

On site offers and savings

"How do I login to my account?"

If you're on mobile click the hamburger menu in the top left corner of your screen, if you're on desktop you'll select the little dude icon in the top right, or click here.

 

Mobile Hamburger Menu
 


Desktop Little Dude Icon

On Mobile - Click Log In To Account

 


If you've previously registered your account simply log in. If this is your first time logging in, click the register link.

 


From here, you can create your account using the email address that you used to place your order. This will give you access to your order history, payment preferences, and full access to monitor your subscription.

How do I login or register my account? 

If you're on a mobile device, click on "show order summary."

 
On a computer, the discount box will look like this.

 

One discount code or gift card can be used per order. Discount codes cannot be applied to recurring subscription orders. 

How do I plug in my discount code or gift card?

Items are eligible for return if:
Postmarked within 30 days of its marked delivery date
Unworn, unwashed, unaltered
Have all tags, including Shinesty hangtags attached
Note: All underwear being returned will receive store credit even if they are unworn and in the packaging. (We have to do this for sanitary reasons.)

Items are ineligible for return if:
Damaged/Worn Items
The hygenic liner has been removed from swimwear
Returns received after 30 days of being marked as delivered
Free gifts or promotional items are not refundable for retail value or exchangeable 
New items with missing/damaged packaging
Shipping charges and insurance
Import or VAT charges
Mystery items are unable to be returned or exchanged
For a more detailed breakdown of our policy, additional information on international returns or to start a return check out our Exchange and Return Center.

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