Check out our Chat Help Desk for recommended articles. Still have questions? Submit a chat ticket and one of our agents will reach out via email with answers.

Still have questions? Go ahead and shoot us an email with your order number, inquiry and any additional information and we'll have you squared away in no time.

Have questions? Give us a call!
Hours: Monday - Sunday 10:00 AM - 05:00 PM MST

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Shinesty

Shinesty Help Center

We offer customers $10 off their first order over $30 when they sign up to receive our marketing texts. Simply text "Shinesty" to  81960 to join.

Do you have a discount for first time customers?

"How do I login to my account?"

If you're on mobile click the hamburger menu in the top left corner of your screen, if you're on desktop you'll select the little dude icon in the top right, or click here.

 

Mobile Hamburger Menu
 


Desktop Little Dude Icon

On Mobile - Click Log In To Account

 


If you've previously registered your account simply log in. If this is your first time logging in, click the register link.

 


From here, you can create your account using the email address that you used to place your order. This will give you access to your order history, payment preferences, and full access to monitor your subscription.

Login/register my account

If you're on a mobile device, click on "show order summary."

 
On a computer, the discount box will look like this.

 

One discount code or gift card can be used per order. Discount codes cannot be applied to recurring subscription orders.

Use my discount code/gift card

It typically takes our Distribution Center 1 - 2 business days to pick and pack Ground Shipping orders. 

🚚 For 2 Day and Next Day Delivery, orders placed before 12PM MST will be shipped by the end of the day. For orders placed after 12PM MST your order will head out on the next business day. 

🚚 For subscription orders: your goodies are picked, packed and shipped from our Distribution Center within 24-48 hours.

This time frame is subject to change based on order volume during the holiday season and observed calendar holidays.

You can expect your subscription order to arrive within 5-12 business days once it has left our Distribution Center.

Once your order has been "fulfilled" and leaves our Center you'll see an update in your tracking. 

Help me pick a pair

Do you have a discount for first time customers?

How do I login or register my account?

How do I plug in my discount code or gift card?

What is your return and exchange policy?

How can I track my order?

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