Here's some troubleshooting steps;
- Make sure there's no discount code already applied during check out. If there is one applied, decide which of the two codes you want to use for your order.
- Make sure the card is still valid. If you used all your hard earned cash up on a different order, then it won't work.
If you're still having issues the quickest way to reach out to us is via Chat on the website during business hours. It will be a red box that pops up in the bottom right corner of the website like so:
Chatting in will get you the quickest resolution in the fastest time.
You can always reach out to Customer Service at any time by emailing us your question to: firstname.lastname@example.org
Or if you don't want to do either of those, then you'll need to click the, "email us", button and follow all these steps that will ultimately get you to do either of the above options. After suggested articles are brought up for you, click the "I Still Need Help Submit my question" button on the bottom left of the popup to send us an email or chat in.
After you hit, "I still need help", above it'll bring up this screen. Then, you can either chat with us during business hours (M-F 9AM-5PM MST) or email us and we'll get you squared away!