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When I put my order number in the site to track it, it doesn't show up...what gives?

We're actively working on a customer dashboard so you can track these boxer shipments yourself. But right meow, you'll need to reach out to us for the tracking info.

 

 

The quickest way to reach out to us is via Chat on the website during business hours. It will be a red box that pops up in the bottom right corner of the website in the Help Center or at checkout like so: 

  ----->

Chatting in will get you the quickest resolution in the fastest time.

 

You can always reach out to Customer Service at any time by emailing us your question to: customerservice@shinesty.com 

 

Or if you don't want to do either of those, then you'll need to click the, "email us", button and follow all these steps that will ultimately get you to do either of the above options. After suggested articles are brought up for you, click the "I Still Need Help Submit my question" button on the bottom left of the popup to send us an email or chat in.

 Screen_Shot_2018-06-04_at_1.42.00_PM.png

After you hit, "I still need help", above it'll bring up this screen. Then, you can either chat with us during business hours (M-F 9AM-5PM MST) or email us and we'll get you squared away!

 Screen_Shot_2018-06-04_at_1.42.56_PM.png

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