Firstly, thanks for trusting us to take care of your most precious possession. We fully understand the immense honor you have bestowed upon us, and we want to assure you we will do everything we can to cradle your junk as angelically as possible.
That being said, it sounds like those bad boys haven't turned up yet.
Here's the trick-
Your underoos will ship out within 2 biz days. From there, they'll get blessed with a magical tracking code. First month it'll hit your email. Every other month, you'll need to login on the site to check in on where your ball fondling goodness is chilling with the hottest amazon packages in your area.
That date you see in the tracking link is actually the date UPS is expecting to hand over your new threads to the local post office. (Confusing, we know... Luckily we're having this talk)
Usually, the post office will get you your package within 7 business days of that date. Be aware that the tracking isn't always gonna update during this time, so don't be alarmed if it looks like your undies have disappeared off the face of the Earth. It's probably fine.
If for some reason it's not fine, let us know. We'll crack skulls til it is.