How do I create an account?
Can I switch my subscription to a different Style, Size, or Print?
How do I exchange my subscription underwear for a different size or style?
How do I get two different boxer subscription designs every month?
Do you offer a subscription that's only family friendly prints?
Can I send two subscriptions to different addresses?
Can I buy an underwear subscription as a gift?
How does the "Love it or it's free" promotion work?
How can I best care for my underwear?
How do I cancel a subscription?
How do I change my selection for my next subscription shipment?
How can I cancel/change my order?
How can I track my order?
Where do I input a promo/discount code or gift card code?
When do I get my $20 code for referring a friend?
Can I use more than one discount/promo code on an order?
Do you have a military or first responder discount?
How can I get notified of other promotions?
What payment methods can I use?
What is Shop Pay and how does it work?
Returns and Exchanges
What's your return/exchange policy?
How do I start a return/exchange?
Can I pick my order up or drop off a return?
Can you ship to international PO boxes?
How long does it take to get my international package?
Where do you ship internationally?
Do I have to pay Duties & Taxes?
What carrier do you use to ship internationally?
How do I file a claim for a lost package?
What shipping carriers do you use for domestic orders?
When do I need to order my overnight order by to get it tomorrow?
How long does my order take to ship?
Navidium Shipping Protection
What is my best option to ship to a Military Base?
What are the domestic shipping options?
What does a suit come with?
How do I measure myself for a suit?
Is the suit alterable and how much can a suit be let out?
How much are separate suit pieces and how do I order them?
Can you alter my items before sending them to me?
The item I want is out of stock, when will you be getting more?
Do make custom suits for companies or events?
How does a preorder work?
Where can I find the Sizing Chart?