What's your return/exchange policy?

Updated 2 months ago by Forrest

  1. Merchandise must be postmarked within 30 days of its arrival at our warehouse
  2. Merchandise must be unworn, unwashed, unaltered.
  3. Merchandise must have all tags, including Shinesty hangtags attached.
  4. All underwear being returned will receive store credit even if they are unworn and in the packaging. (We have to do this for sanitary reasons.)
  5. If you can’t send it back in the original packaging, please use any packaging that will make it to us safely.
  6. If you received any promotional items/gifts, they must be returned with the order to receive a full refund. If the promotional items/gifts are missing from the return, you will receive a prorated refund less the cost of the promotional items/gifts retail value. (However, if you’re doing an exchange you don’t need to send any of the promotional items/gifts back.)

If your order has any Promotional -Free- Items that are not returned with the full order then the amount of which they are valued will be deducted from the refund amount
Returning a Gift: All gift orders returned are refunded in store credit. We’ll issue a Shinesty credit for the amount of the returned item(s), or we can credit the purchaser’s original form of payment. Contact us for more details.

Items Ineligible for a Refund

  • Damaged/Worn Items
  • Returns received after 30 days
  • Free gifts or promotional items with a retail value
  • New items with missing/damaged packaging
  • Shipping charges, except in cases where we made a mistake
  • Import or VAT charges
  • Mystery items are unable to be returned or exchanged.
Any items returned to us which are deemed ineligible for a refund will be disposed of.


We ship all international orders DDP (delivered duty paid) so you don't get any hidden fees when you receive the package. You pay one price, one time. 

We’re currently unable to provide return labels to international customers. Exchanges are also not accepted for international customers.

If you wish to send your order back, use the address below:


Shinesty Exchange Center

ATTN: Returns

6050 Washington St. Unit 130

Denver, CO USA 80216

You are responsible for all applicable costs for returning your international order.

A link to our Return Policy page.

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