What's your return/exchange policy?
- Merchandise must be postmarked within 30 days of its arrival at our warehouse
- Merchandise must be unworn, unwashed, unaltered.
- Merchandise must have all tags, including Shinesty hangtags attached.
- All underwear being returned will receive store credit even if they are unworn and in the packaging. (We have to do this for sanitary reasons.)
- If you can’t send it back in the original packaging, please use any packaging that will make it to us safely.
- If you received any promotional items/gifts, they must be returned with the order to receive a full refund. If the promotional items/gifts are missing from the return, you will receive a prorated refund less the cost of the promotional items/gifts retail value. (However, if you’re doing an exchange you don’t need to send any of the promotional items/gifts back.)
Items Ineligible for a Refund
- Damaged/Worn Items
- Returns received after 30 days
- Free gifts or promotional items with a retail value
- New items with missing/damaged packaging
- Shipping charges, except in cases where we made a mistake
- Import or VAT charges
INTERNATIONAL RETURNS
We ship all international orders DDP (delivered duty paid) so you don't get any hidden fees when you receive the package. You pay one price, one time.
We’re currently unable to provide return labels to international customers. Exchanges are also not accepted for international customers.
If you wish to send your order back, use the address below:
Shinesty Exchange Center
ATTN: Returns
5755 Washington St, Unit B
Denver, CO USA 80216