Navidium Shipping Protection 

"What is Navidium?"

Navidium is shipping insurance that covers packages that are lost, stolen, or damaged in transit.

"What do we deem a lost order?"

• Shipment states ‘delivered’ to the address provided at checkout but you have not received it

• Tracking has not updated for 2 weeks from ship date

"What is considered a damaged order?"

• Items that were damaged in transit

• Some of your order is missing due to the box/package opening during transit 

"How to submit your claim"

Contact us at [email protected] with the email address you used to place your order. A member of our customer support team will assist as soon as possible.

What to include in your claim email: 

• Subject line: CLAIM for order #(your order number)

• Description of your issue

• Photo evidence of damage(if applicable)

• There is a 7 day waiting period for orders marked as delivered. Oftentimes, these orders show up within 2-3 days of being marked as delivered.

"What do you not cover?"

• Missing packages or packages returned to sender due to incorrect address information provided by the customer.

• Delays in transit 

• Orders stuck in customs

Navidium shipping protection is non-refundable.