We're terribly sorry this happened to you. Sadly, since the shipping service is a separate service provider our hands are tied. Once the order leaves our Distribution Center and heads towards the address provided at checkout it's the responsibility o
Check your tracking information to see which shipping company has your order. Once you've identified the culprit check out the links below for where to go next. For UPS claims click here. For USPS claims click here. For FedEx claims click here.
Navidium is shipping insurance that covers packages that are lost, stolen, or damaged in transit. "What do we deem a lost order?". Shipment states ‘delivered’ to the address provided at checkout but you have not received it. Tracking has not updated