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I need to return or exchange a productUpdated 5 months ago

We have a self-service returns and exchanges portal to help you quickly process your return or exchange. Make sure you have your order number and shipping zip code readily available. 

Items are eligible for return or exchange if:

  • Postmarked within 30 days of its marked delivery date

  • Unworn, unwashed, unaltered

  • Have all tags, including Shinesty hangtags attached

Note: All underwear being returned will receive store credit even if they are unworn and in the packaging. (We have to do this for sanitary reasons.)

Items are ineligible for return or exchange if:

  • Damaged/Worn Items

  • Returns received after 30 days

  • Free gifts or promotional items are not refundable for retail value or exchangeable 

  • New items with missing/damaged packaging

  • Shipping charges

  • Import or VAT charges

  • Mystery items are unable to be returned or exchanged

 If you're returning items from multiple orders please be sure to submit a return request for each order and pack them in separate packages.  

For a more detailed breakdown of our policy or to start a return checkout our Exchange and Return center

If you have any questions about these guidelines or need help, please hit us up at [email protected].

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