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Orders & Returns

I need to return or exchange a product

We have a self-service returns and exchanges portal to help you quickly process your return or exchange. Make sure you have your order number and shipping zip code readily available. Items are eligible for return or exchange if:. Postmarked within 30

When will I see my refund/gift card for my return?

Once your return has been delivered to our Distribution Center, the return will be processed within 5-10 business days. Depending on your banking institution you should see your refund reflected on your bank statement in 2-7 business days. If you are

Can I change or cancel my order?

If you're attempting to change or cancel an order, please contact [email protected] as soon as possible and include URGENT in the subject line. We'll do our best to assist you. However, it's important to note that our rapid packing process

How does pre order work?

"What does pre order mean?". When an item is on "pre order" that means it's making its way to us but isn't here just yet. "When does it typically ship?". Shipment dates for pre order items will vary based on the date they are expected to arrive at ou