We have a self-service returns and exchanges portal to help you quickly process your return or exchange. Make sure you have your order number and shipping zip code readily available. Items are eligible for return or exchange if:. Postmarked within 30
Once your return has been successfully marked as delivered to our Distribution Center, it can take up to 2 weeks for your return to be processed. Depending on your banking institution you should see your refund reflected on your bank statement in 3-5
If you're attempting to change or cancel an order, please contact [email protected] as soon as possible and include URGENT in the subject line. We'll do our best to assist you during business hours. However, it's important to note that our
"What does pre order mean?". When an item is on "pre order" that means it's making its way to us but isn't here just yet. "When does it typically ship?". Shipment dates for pre order items will vary based on the date they are expected to arrive at ou
If you're experiencing issues with a discount code, we first recommend checking your cart's subtotal prior to shipping to ensure it meets the discount's requirements. If the issue persists, please provide us as much information as possible about the
We apologize for any inconvenience caused by receiving a damaged product. To help us resolve this issue as quickly as possible, please follow these steps:. Once we receive your message, one of our agents will review the information and reach out to y
If you have not received your order, please confirm that your shipping address is correct. An agent will help you track down your order and resolve any issues as quickly as possible. It's important to check the address to ensure that there are no dis
If you're seeing an error that your order number is invalid when trying to use the return form, it might be because you placed your order on Facebook or Instagram. Orders placed through these platforms are assigned different Meta order numbers. Follo
Log in to Your Account. Go to Order History. View Your Orders. Forgot your password?Click Forgot Password? on the login page to reset it. Need help? Let us know! We're here to help.
If you ordered an incorrect size by mistake, no worries—we'll sort it out for you. Simply visit our Returns and Exchange portal and select the new size you need.
If you have an issue with your order, such as a missing item or a damaged product or package, follow these steps to report it:. Sign In. Select the Order. Follow the Prompts. We’ll review your report and get back to you as soon as possible to resolve
If you placed your Shinesty order through Amazon, you'll need to complete any returns or exchanges through the Amazon portal. Follow these steps to ensure a smooth process:. Log into Your Amazon Account:. Navigate to Your Orders:. Find Your Shinesty