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Orders & Returns

I need to return or exchange a product

We have a self-service returns and exchanges portal to help you quickly process your return or exchange. Make sure you have your order number and shipping zip code readily available. Items are eligible for return or exchange if:. Postmarked within 30

When will I see my refund/gift card for my return?

Once your return has been delivered to our Distribution Center, the return will be processed within 5-10 business days. Depending on your banking institution you should see your refund reflected on your bank statement in 2-7 business days. If you are

Can I change or cancel my order?

If you're attempting to change or cancel an order, please contact [email protected] as soon as possible and include URGENT in the subject line. We'll do our best to assist you during business hours. However, it's important to note that our

How does pre order work?

"What does pre order mean?". When an item is on "pre order" that means it's making its way to us but isn't here just yet. "When does it typically ship?". Shipment dates for pre order items will vary based on the date they are expected to arrive at ou

How do I troubleshoot a discount code that is not working?

If you're experiencing issues with a discount code, we first recommend checking your cart's subtotal prior to shipping to ensure it meets the discount's requirements. If the issue persists, please provide us as much information as possible about the

What do I do if a product I purchased is damaged?

We apologize for any inconvenience caused by receiving a damaged product. To help us resolve this issue as quickly as possible, please follow these steps:. Once we receive your message, one of our agents will review the information and reach out to y

What should I do if I have not received my order?

If you have not received your order, please confirm that your shipping address is correct. An agent will help you track down your order and resolve any issues as quickly as possible. It's important to check the address to ensure that there are no dis

Return Form Not Accepting My Order Number

If you're seeing an error that your order number is invalid when trying to use the return form, it might be because you placed your order on Facebook or Instagram. Orders placed through these platforms are assigned different Meta order numbers. Follo