Shinesty logo
Shinesty logo

All articles

Return Form Not Accepting My Order NumberUpdated 2 months ago

If you're seeing an error that your order number is invalid when trying to use the return form, it might be because you placed your order on Facebook or Instagram. Orders placed through these platforms are assigned different Meta order numbers. Follow these steps to find the correct order number:

Step-by-Step Guide

  1. Log Into or Register Your Account:

    • Go to the Shinesty website and log into your account using the email address you used to place your order.
  2. View Order History:

    • Navigate to your order history within your account settings.
    • Locate the order in question to find the correct order number.
  3. Use the Correct Order Number:

    • Once you have the correct order number from your account order history, use it on the return form.

Contact Customer Support

If you're still experiencing issues or need further assistance, contact our Customer Support team.

Was this article helpful?