Shinesty logo
Shinesty logo

All articles

What to Do If Your Payment Card FailsUpdated a month ago

If your payment card fails, don’t worry! We’ve got you covered. Here’s what you need to know and do to resolve the issue:

Automatic Retry After Updating Your Card

  1. Failed Payment Notification

    • If your payment card fails, you will receive an email notification letting you know about the issue.
  2. Update Your Payment Information

    • Log in to your account on our website.
    • Navigate to Account Details section.
    • Update your payment details with a valid card by clicking Edit under Payment Method.
  3. Automatic Retry

    • Once your payment information is updated, our system will automatically retry the payment within the next few days.
    • You don’t need to take any additional steps. The payment will be processed using your updated card information.


Q: What happens if my payment fails again after updating my card?
A: If your payment fails again, please double-check that the new card information is correct and has sufficient funds. You can also contact our customer service team for further assistance.

Q: Will my subscription be affected if the payment fails?
A: Your subscription may be temporarily paused until the payment is successfully processed. Once the payment goes through, your subscription will resume as normal.

Was this article helpful?