What to Do If Your Payment Card FailsUpdated 10 months ago
If your payment card fails, don’t worry! We’ve got you covered. Here’s what you need to know and do to resolve the issue:
Automatic Retry After Updating Your Card
Failed Payment Notification
- If your payment card fails, you will receive an email notification letting you know about the issue.
Update Your Payment Information
- Log in to your account on our website.
- Navigate to Account Details section.
- Update your payment details with a valid card by clicking Edit under Payment Method.
Automatic Retry
- Once your payment information is updated, our system will automatically retry the payment within the next few days.
- You don’t need to take any additional steps. The payment will be processed using your updated card information.
FAQs
Q: What happens if my payment fails again after updating my card?
A: If your payment fails again, please double-check that the new card information is correct and has sufficient funds. You can also contact our customer service team for further assistance.
Q: Will my subscription be affected if the payment fails?
A: Your subscription may be temporarily paused until the payment is successfully processed. Once the payment goes through, your subscription will resume as normal.