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Subscription Information
Pick my next pair
Taking Charge of Your Subscription - Manage your Shinesty subscription with ease. Swap your next pair, adjust sizes, change order dates, and customize your preferences effortlessly through your account page. Your subscription, your way.
How can I manage my next underwear subscription shipment to avoid duplicates or to choose a specific print?
To manage your next underwear subscription shipment and avoid duplicates or select a specific print, follow these steps:
How can I cancel part of my subscription without cancelling everything?
If your subscription includes multiple items and you want to cancel just some of them, please visit the "Account Details" page in your customer portal. There, click on "Quit Plan" and choose the specific subscription you wish to cancel.
How can I return or exchange an item from my subscription?
To initiate a return or exchange follow these steps:. Please note, due to sanitary reasons, underwear can only be exchanged, not returned. If you encounter any issues during this process, contact customer service for prompt assistance.
How to Update Your Subscription Mailing Address
If you need to update the mailing address for your subscription, follow these easy steps:. Log in to Your Account. Navigate to Upcoming Orders. Update Your Address. Save Changes. That's it! Your subscription mailing address is now updated. Need to ch
How Subscriptions Work
Our goal is to keep you comfortably stocked with fresh essentials every month. Choose the plan that fits your needs, and we'll handle the rest. Monthly Plan up to 35% Savings. Quarterly Plan up to 43% Savings. Annual Plan up to 48% Savings. Exclusive
What to Do If Your Payment Card Fails
If your payment card fails, don’t worry! We’ve got you covered. Here’s what you need to know and do to resolve the issue:. Failed Payment Notification. Update Your Payment Information. Automatic Retry. Q: What happens if my payment fails again after