If your order or account details are not recognized, please provide as much of the following information as possible:. If the order might be under a different name or email, please include those details too. This information will help us track down y

If your order or account details are not recognized, please provide as much of the following information as possible:<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">First and Last Name</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Email Address</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Shipping Address</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Billing Address</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Phone Number</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Items in Order</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Date Ordered</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Payment Method</li></ul>If the order might be under a different name or email, please include those details too. This information will help us track down your account or order.

What should I do if my order or account details are not recognized?

If you can't log into your Shinesty account and aren't receiving password reset emails, try registering your account instead. Follow these steps:. Check Your Email:. Register for an Account:. Log In:. If you still can't access your account after tryi

If you can&apos;t log into your Shinesty account and aren&apos;t receiving password reset emails, try registering your account instead. Follow these steps:<h4 id="step-by-step-guide">Step-by-Step Guide</h4><ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Check Your Email:<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Make sure you&apos;re using the email address you used to place your order.</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Register for an Account:<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Go to our <a href="https://account.shinesty.com/account/register" rel="noopener noreferrer" target="_blank">registration page</a> and register using the email address you used for your order.</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Log In:<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">After registering, log into your account to manage your subscription and other settings.</li></ul></li></ol><h4 id="contact-customer-support">Contact Customer Support</h4>If you still can&apos;t access your account after trying to register, contact our Customer Support team for assistance.<h4 id="isPasted">Additional Tips</h4><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Check Spam/Junk Folders: Look for emails from Shinesty in your spam or junk folder.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Add to Safe Senders List: Add &quot;customersupport<a rel="noreferrer" style=" text-decoration: none;">@shinesty.com</a>&quot; and &quot;shineon<a id="isPasted" rel="noreferrer" style=" text-decoration: none;">@shinesty.com</a>&quot; to your email provider&apos;s safe senders list.</li></ul>

Unable to Log Into My Account

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